The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
The cause of the issue has been identified as code released by a third-party and resulting in an error. The affected third-party code has been rolledback successfully.
All users previously affected should be able to attach files to bills and expenses in their FreeAgent companies without disruption.
If you are still affected by this issue, please contact support@codat.io
Posted Jun 26, 2025 - 16:40 BST
Monitoring
We have implemented a fix in Production.
Affected users should now notice that they are able to attach files to expenses and bills for FreeAgent companies.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact support@codat.io for further assistance.
Posted Jun 26, 2025 - 14:00 BST
Update
We are still investigating this issue and evaluating our lead hypotheses.
This incident will be updated as soon as possible and before 2:30pm UK time latest.
Posted Jun 26, 2025 - 12:01 BST
Investigating
We are actively investigating an issue preventing users from attaching files to expenses and bills for FreeAgent companies.
Affected users will notice that they are getting a 'Platform Error' message when attempting to post an attachment to an expense or a bill to a FreeAgent company.
This incident will be updated as soon as we have identified the issue, and no later than 12pm.
Posted Jun 26, 2025 - 10:32 BST
This incident affected: Legacy - Accounting API (FreeAgent), Bill Pay (sync) (FreeAgent), and Expenses (FreeAgent).