The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to make requests to the API and use the portal without disruption.
If you are still affected by this issue, please contact support@codat.io
Posted May 09, 2025 - 15:34 BST
Monitoring
We are no longer seeing the timeouts in production and affected users should not experience further requests timing out or the portal failing to load.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact support@codat.io for further assistance.
Posted May 09, 2025 - 14:43 BST
Investigating
We are actively investigating an issue resulting in timeouts in the portal and making API requests.
Affected users will notice that some requests are timing out resulting in intermittent page loading and failed requests.
This incident will be updated as soon as we have identified the issue, and no later than 15.30 BST.
Posted May 09, 2025 - 14:35 BST
This incident affected: General Connectivity & Portal (API Connectivity, Portal).