Delayed rules notifications

Incident Report for Codat

Resolved

The backlog of rules being processed has now caught up and Codat rule alerts will be sent out normally now.

Posted Jun 24, 2019 - 13:34 BST

Identified

The processing of Codat rule alerts (both webhook and email) is being delayed by up to 30 minutes across all clients in production.

The root cause of this issue is a client webhook endpoint timing out resulting in backlogs for rule processing. Our engineering team is working to isolate this client to mitigate impact on other clients. An update will be provided here by 1.30pm BST.

We apologise for any inconvenience caused.

Posted Jun 24, 2019 - 12:47 BST

This incident affected: General Connectivity & Portal (API Connectivity).