Datasets stuck in ProcessingQueued and Processing

Incident Report for Codat

Resolved

Dataset processing has returned to normal and we are not seeing any further issues with datasets getting stuck in ProcessingQueued or Processing.

Posted Dec 17, 2019 - 14:25 GMT

Monitoring

The processing queue has come down to normal levels, and datasets are now completing in a timely manner. Our engineering team are closely monitoring this process for any spikes

Posted Dec 17, 2019 - 12:38 GMT

Investigating

We are currently investigating an issue causing datasets from all platforms to get stuck in the ProcessingQueued and Processing states. Retrieving data which has already been synchronised is unaffected.

Posted Dec 17, 2019 - 10:59 GMT

This incident affected: Legacy - Accounting API (Clearbooks, Exact, FreeAgent, Freshbooks, MYOB, QuickBooks Desktop, QuickBooks Online, Sage 50, Sage Business Cloud Accounting, Xero) and Legacy - Banking API (TrueLayer).