The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to link companies to NetSuite without disruption.
If you are still affected by this issue, please contact [email protected]
Posted Mar 28, 2024 - 15:12 GMT
Monitoring
We have implemented a fix in Production.
Affected users should now notice that companies are able to link to NetSuite successfully.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted Mar 28, 2024 - 13:57 GMT
Identified
We are actively investigating an issue preventing users from linking new companies to NetSuite.
Affected users will notice that a 401 error is returned during the linking process when connecting to NetSuite.
We have identified the issue and are actively working on a fix.
Posted Mar 28, 2024 - 12:20 GMT
This incident affected: Sync For Payables (Oracle NetSuite), Sync For Payroll (Oracle NetSuite), Sync For Expenses (Oracle NetSuite), Accounting API (Oracle NetSuite), and Lending API (Oracle NetSuite).