The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to access the portal without disruption.
If you are still affected by this issue, please contact [email protected]
Posted Mar 07, 2024 - 11:58 GMT
Monitoring
We have implemented a fix in Production.
Affected users should now notice that they're able to login and access the portal as normal.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted Mar 07, 2024 - 11:00 GMT
Investigating
We are actively investigating an issue preventing users from logging into the portal.
Affected users will notice that page they are unable to log in to the portal and some parts of the portal will fail to load for users already signed in.
This incident will be updated as soon as we have identified the issue.