The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to access the Codat Portal without disruption.
If you are still affected by this issue, please contact [email protected]
Posted Feb 06, 2024 - 15:29 GMT
Monitoring
We have implemented a fix in Production.
Affected users should now notice that they are able to access the Codat portal without any delays.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted Feb 06, 2024 - 14:21 GMT
Identified
We are actively investigating an issue preventing users from accessing the Codat portal in Production.
Affected users will notice that they are unable to access the Codat portal (app.codat.io). Calls to existing Linked companies - including retrieving data - and linking new companies are not affected.
This incident will be updated as soon as we have identified the issue, and no later than 3:30pm UTC.