Some Quickbooks Online companies have become deauthorized

Incident Report for Codat

Resolved

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

Previously deauthorized Quickbooks Online connections are now syncing successfully.

If you are still affected by this issue, please contact [email protected]

Posted Mar 15, 2024 - 18:47 GMT

Monitoring

Codat has re-linked the affected Quickbooks Online connections.
The subsequent syncs are completing successfully.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.

Posted Mar 15, 2024 - 18:06 GMT

Identified

The issue has been identified as an Intuit Quickbooks incident: https://status.developer.intuit.com/incidents/5pm3xx3jbrmn
This caused some Quickbooks Online connections to become deauthorized.

This occurred between 15:57 GMT and 16:16 GMT

Codat is currently working to re-link the affected connections.

Posted Mar 15, 2024 - 17:20 GMT

Investigating

We are actively investigating an issue that is causing some Quickbooks Online connections to become deauthorized.

This incident will be updated as soon as we have identified the issue.

Posted Mar 15, 2024 - 16:30 GMT

This incident affected: Sync For Payroll (QuickBooks Online), Sync For Payables (QuickBooks Online), Sync For Expenses (QuickBooks Online), Sync For Commerce (QuickBooks Online), Accounting API (QuickBooks Online), and Lending API (QuickBooks Online).