Resolved
Our monitoring flagged that some features of our API were unavailable between 9:00 UTC and 18:16 UTC in Production.
Affected users would have noticed that some API requests, linking new companies and syncing existing datasets failed, usually with a 5xx status code.
The cause of the issue has been identified as a configuration issue. Service has now been restored. There is no further action for you or your end-users to take and you should retry any failing calls at your earliest convenience.
If you are still affected by this issue, please contact support@codat.io for further assistance.
Posted Nov 02, 2025 - 19:01 GMT
This incident affected: General Connectivity & Portal (API Connectivity, Portal, Link, Webhooks & Alerts), Bank Feeds (Bank Feeds Connectivity, QuickBooks Online Bank Feeds, Sage Bank Feeds, FreeAgent Bank Feeds, Xero Bank Feeds, Exact Bank Feeds), Custom Product 91D68E9E-9C28-4C9A-9803-73A92AC3F748 (Schedule, QuickBooks Online, NetSuite), Custom Product 55B5F014-36F3-4EC4-84B2-6B6DAF2960B8 (Schedule, QuickBooks Online, NetSuite, Sage Intacct), Custom Product 12BCD5ED-1A48-46E6-BD71-2D638FE5B7BF (Schedule, QuickBooks Online, NetSuite, Sage Intacct), Custom Product F74BC050-CE30-4CF3-A1F6-7D5F3B5F7BD9 (Schedule), Custom Product C9ECB109-8C62-4595-9130-849B710CFE14 (Schedule, Dynamics 365 Business Central, QuickBooks Online, NetSuite, OneUp, Xero), and Custom Product CF3A11B4-ACC3-4BC2-B498-64A9F638311C (Schedule, QuickBooks Online, Xero).