The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to complete syncs for formerly affected Xero companies.
If you are still affected by this issue, please contact [email protected]
Posted Feb 05, 2024 - 13:30 GMT
Monitoring
We have been able to relink all affected Xero companies in Production.
Affected users should now notice that they are able to queue syncs for formerly affected Xero companies.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted Feb 05, 2024 - 11:39 GMT
Investigating
We are actively investigating an issue preventing users from refreshing data for some of their Xero companies in Production.
Affected users will notice that some of their Xero connections have become deauthorized overnight and new syncs requests are unsuccessful.
This incident will be updated as soon as we have identified the issue, and no later than 11:30 a.m. UTC.
Posted Feb 05, 2024 - 09:48 GMT
This incident affected: Bank Feeds API (Xero Bank Feeds), Sync For Expenses (Xero), Sync For Commerce (Xero), Sync For Payroll (Xero), Sync For Payables (Xero), Accounting API (Xero), and Lending API (Xero).