The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to make requests to our API without disruption.
If you are still affected by this issue, please contact support@codat.io
Posted Jul 24, 2024 - 13:50 BST
Monitoring
We have implemented a fix in Production.
Affected users should now notice that they're able to make API requests as normal.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact support@codat.io for further assistance.
Posted Jul 24, 2024 - 13:34 BST
Identified
We have identified the cause of the incident and are currently implementing a fix to remediate the issue.
This incident will be updated as soon as we have successfully tested and rolled out a fix in production and no later than 14.30 BST.
Posted Jul 24, 2024 - 13:31 BST
Investigating
We are actively investigating an issue causing our API to return intermittent 524 responses.
Affected users will notice that a portion of requests result in a 524 response.
This incident will be updated as soon as we have identified the issue, and no later than 14.25 BST.
Posted Jul 24, 2024 - 13:27 BST
This incident affected: Products (API Connectivity).